FAQs

Is this a physical product?

No. All products sold by Thryvance are digital downloads. No physical item will be shipped.

What will I receive after purchase?

You will receive:

  • A PDF digital planner with interactive hyperlinks
  • Instant access to your files after checkout
  • A download link via the order confirmation page and email

Which apps are compatible with the planner?

Our planners work best with:

✓ GoodNotes
✓ Notability
✓ Noteshelf
✓ Xodo
✓ ZoomNotes
✓ CollaNote
✓ Other PDF annotation apps

Which devices are supported?

You can use the planner on:

  • iPad (Recommended)
  • Android tablets
  • Mac computers
  • Windows computers

For the best experience, we recommend using GoodNotes on iPad with Apple Pencil.

How do I download my planner?

After purchase:

  1. Go to the order confirmation page.
  2. Click the download link.
  3. Save the files to your device.
  4. Import the PDF into your preferred note-taking app.

How do I import the planner into GoodNotes?

  1. Open GoodNotes.
  2. Tap the "+" button.
  3. Select Import.
  4. Choose your planner PDF.
  5. Start planning!

Why are the hyperlinks not working?

Hyperlinks only work in Read Mode.

If links are not responding:

  • Exit writing or editing mode.
  • Switch to Read Mode.
  • Tap the tabs or buttons to navigate.

Can I use the planner on multiple devices?

Yes! You can use your planner on multiple personal devices as long as they support your note-taking app and are connected to your account.

Can I print the planner?

Yes. You may print pages for personal use only.

Can I customize the planner?

The planner is designed to be flexible and includes multiple sections and custom pages. However, the PDF structure itself cannot be edited unless otherwise stated.

Do you offer refunds?

Because our products are digital and delivered instantly, all sales are generally final.

However, if you experience issues such as corrupted files, duplicate purchases, or technical problems, please contact us and we'll do our best to help.

I can't find my download link. What should I do?

Please check:

  • Your email inbox
  • Your spam or promotions folder
  • Your order confirmation page

If you still can't find your files, contact us and we'll assist you as quickly as possible.

How can I contact Thryvance?

If you have any questions or need assistance, please visit our Contact Us page or send us an email.

We're always happy to help!

Plan with purpose. Thrive with intention.